Trust & Safety
A real, independent bookstore — verified
This page is maintained by Redwood Books to answer the most common safety, payment, shipping, and privacy questions about shopping with us. Every claim below reflects how we actually operate from our storefront in Wichita, KS.
1. Verified business identity
We publish full, consistent contact details on every page of the site so customers, payment processors, and Google Merchant Center can verify us.
- Trading name
- Redwood Books
- Registered address
- 369 N Meridian Ave, Wichita, KS 67203, United States
- Customer support email
- contact@redwoodbooks.store
- Customer support phone
- +1 (316) 294-3906
- Support hours
- Monday–Friday, 9:00 AM – 5:00 PM CST
- Domain
- www.redwoodbooks.store
2. Transparent pricing
The price displayed on a product page is the price you pay at checkout. We never apply hidden fees, surprise surcharges, or post-purchase price changes.
- All prices shown in US Dollars (USD)
- Flat shipping of $5 on orders under $30
- Free shipping on orders of $30 or more
- Sales tax, if applicable, is shown before you confirm the order
3. Secure checkout & payment
The entire website is served over HTTPS (TLS). We currently accept Cash on Delivery — you pay the courier when your order arrives. We do not store card numbers on this site.
4. Shipping commitments
Orders are picked and dispatched from our Wichita, KS location. Estimated timeframes below are honest working-day ranges — not marketing claims.
- Processing / handling: 1–3 business days
- Transit within the United States: 2–5 business days
- Typical total time to arrival: 3–8 business days
- A tracking number is emailed as soon as your parcel is collected
Full details: Shipping Policy.
5. Returns & refunds
If a book arrives damaged, incorrect, or simply isn't what you hoped for, you can return it within 14 days of delivery for a refund.
- 14-day return window from the delivery date
- Items must be in resalable condition
- Refunds are issued to the original payment method after the return is received
- Damaged or incorrect items: we cover the return shipping
Full details: Returns & Refunds Policy.
6. Product accuracy
Every listing reflects an actual book held in our inventory. We do not drop-ship from anonymous third-party catalogs.
- Title, author, edition, and ISBN match the physical book shipped
- Condition is described honestly on every listing
- Stock count reflects what is currently on our shelves
- Images shown are representative of the edition you receive
7. Privacy & data handling
We collect only the information needed to fulfil and support your order — name, address, contact details, and order history. We do not sell personal data.
- Order data stored securely with our backend provider
- Cookies used only for cart, session, and basic analytics
- You can request deletion of your account data by emailing us
Full details: Privacy Policy and Cookie Policy.
8. Real human support
Every enquiry is answered by a person on our team — not an automated reply. If something goes wrong with your order, contact us directly and we will make it right.